Frequently Asked Questions Pro Orthic
Product
We apologize that we were unable to satisfy you as you expected. We are therefore happy to do everything we can to satisfy you. You can contact us by phone or email. You will receive an answer within three working days.
You can see the stock status of the product at the relevant point of sale where you want to purchase the products. This way you can easily see whether the product you want is in stock and can be ordered.
We do everything we can to satisfy our customers. Are you satisfied with your product and would you like to let other buyers know? Then leave a review on our website! You can do this on the product page of the product itself. If you would like to leave a review about ordering the product or our service, you can do so on the homepage.
The product contains user damage when the product no longer works properly due to how you have used it. Think of an ankle brace, which loses its functions if it no longer works properly. You can then no longer return the product or get a refund.
The moment you receive a damaged product, you should immediately contact the relevant selling point. They will provide a suitable solution in consultation with you. If you can't figure it out, please contact us.
To be on the safe side, always consult with your practitioner to find a suitable brace for your complaint. The indications/complaints are described for each product so that you can properly estimate which product is right for you. If you can’t figure it out, you can always call us for advice, or fill out our online inquiry form.
Yes, it is also possible to pick up your order at a PostNL point. You can choose this if you do not have time due to work or other activities. Look at the delivery options of the selling point you choose, and then indicate the nearest PostNL point.
Order
Orders placed before 3:00 PM Monday to Friday will be shipped on the same day.
When you place an order at one of our points of sale, you should receive an order confirmation. You will almost always receive this immediately after placing your order. If you have not received an order confirmation the same day, please contact the relevant point of sale. They will then help you with the status of your order.
You can go to various points of sale to order our products. For more information, please visit our homepage, where you can see which companies are making themselves available to sell Pro-Orthic products. You then order your products from the relevant point of sale.
There are several ways to pay for your product. This mainly depends on the point of sale you choose to place the order. At most selling points you can pay via iDeal, cash or credit card. In some cases it is possible to pay afterwards via, for example, PayPal.
You can purchase products through the home care store Vegro. If you order something online, the product will be delivered to your home.
Sometimes something can go wrong with the order or the delivery. If this happens you can return the product. This is allowed if it meets the following conditions:
You can register your return within 14 days after receipt of your order, the packaging may not contain any external stickers, the product to be returned must be packed in the original packaging and an outer box for shipment, the return item must be unworn.
Warranty
The guarantees on our products vary per product and per selling point. For example, each selling point has different warranty conditions. Check the site of the point of sale which guarantees apply to your products. You can also find on the product page which warranty applies to the product.
The guarantees on our products vary per product and per selling point. For example, each selling point has different warranty conditions. Check the site of the point of sale which guarantees apply to your products. You can also find on the product page which warranty applies to the product.
If your product breaks within the warranty period and it is a manufacturing defect, the warranty is completely free. We will then send you a new product, and you return the damaged product to us as a return. However, we cannot do anything for you outside the warranty period.
The legal guarantee applies to all items we sell. Legal guarantee means that a product is or must do what the customer can reasonably expect from it. In most cases, the warranty period is 12 months.
You can return the product and order a new one with the correct size.
Returns and refunds
If you are not satisfied with your ordered product, you can choose to return it. This depends on each selling point. Check the website of the point of sale or online collection point to see how they normally arrange the refund. You must then follow the return process to receive your money or replacement product.
Brace related
In principle, braces are not worn at night. Braces support you in your daily activities. A brace can also be worn at night only on the advice of your practitioner. If you wear a brace at night, make sure the straps are a little looser to prevent pinching.
This depends on the degree of intensive use, the type of brace, the moisture production and local frictional forces. Service life is also affected by maintenance. The regulations for this can be found in the product descriptions and the manuals. A brace that is used intensively 2-3 times a week is worn out after 1-1.5 years.
No, this is unfounded. Braces support the ligaments and the muscles continue to do the same work as if they were not wearing a brace.
There are no hard and fast rules for how long a brace should be worn. This assessment is made per situation and per person and is highly dependent on the complaint. In the case of a chronic condition, it is advisable to also wear a brace chronically. In the event of an injury, a brace is often worn until the complaint has recovered. You can also wear a brace preventively, such as when playing sports, to prevent injuries.
A brace can be used during sports, but mainly for general use. This differs per brace and is indicated in the extensive product description.
Each product has a size chart and measurement instructions, so that you can measure the correct size yourself.
A brace provides support and promotes recovery of the injured joint, so that you can eventually move freely again.
Each product has an extensive product description, in which the washing instructions are indicated.
An extensive product description has been written for each brace, which states how to put on the brace. There are also manuals for all products.
The majority of our braces have a Velcro fastener, so you can adjust the closure yourself. Other products, for example, have anti-slip material.
Find out what your complaint is, which part of your body and consult with your practitioner.